Complaints Procedures

Your privacy matters to us. We handle your personal information with care and transparency, ensuring it is used to give you better service.

• IF YOU WISH TO REGISTER A COMPLAINT, PLEASE CONTACT US

in writing or by telephone to the following:

• Address: The Complaints Officer, Cornerstone Finance, Unit E, Copse Walk, Cardiff Gate
  Business Park, Cardiff, CF23 8RB Or Call: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

• Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
  Tel no: 0800 0234 567